Get in Touch With Us
Got a question about a sweepstakes casino, a bonus offer, or something you read on this site? This page explains how to reach our team, what kinds of enquiries we handle, and what we're not able to help with.
How to Get in Touch
The best way to contact us is by email at [email protected]. We read every message and aim to reply within two working days. Telling us upfront what your enquiry is about — a specific casino, a bonus term, a correction, or general feedback — helps us get back to you faster and with a more useful answer.
What We Can Help With
- Questions about our reviews — If you'd like more detail on how we assessed a particular sweepstakes casino, including redemption speed, welcome offers, or game selection, ask us directly.
- Corrections and updates — Bonus terms, coin values, and redemption processes change often. If something on the site looks outdated, we want to know so we can check it.
- Content suggestions — If there's a topic around sweepstakes casinos, payment methods, or responsible play that you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a sweepstakes or social casino brand and want to discuss coverage, please introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If gambling has become stressful for you or someone close to you, mention this in your message. We can point you toward national support organizations, though we are not a support service ourselves.
What We Can't Do
We're an independent comparison and review site, not a casino operator, payment processor, or customer support desk for any of the brands listed here. That means we can't:
- Process or check on your redemption requests — those go through the sweepstakes casino directly.
- Verify your identity or handle account access issues on your behalf.
- Guarantee bonus eligibility or resolve disputes over wagering requirements. These are set by each operator and should be raised with their support team.
If your question is about a live account, deposit, or a coin redemption in progress, contact the sweepstakes casino's own support channel first. They can see your account details, which we cannot.
What Happens After You Send a Message
A real person reads and answers every email — we don't rely on automated replies. Our usual response window is two working days, though this can stretch during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know if it's taking longer than expected.
Why Reader Input Matters Here
Sweepstakes casino terms, redemption speeds, and bonus structures shift regularly, and details like coin values or free spin counts on offers such as those from Spinblitz, Casino.Click, or Free Spins can be updated by the operator without much notice. When readers flag something that looks off, we check it against the source and update the page if needed. That kind of feedback keeps the site more accurate than any single editorial pass could manage alone.
If you're weighing up which platform suits you before reaching out with a specific question, our comparison of non-GamStop casino options covers a related angle for readers looking at platforms outside the mainstream UK licensing framework — useful background if you're comparing regulatory setups across different markets.
Before You Write In About a Specific Offer
If your message is about a welcome bonus — for example the coin packages or free spin bundles listed on this site — it helps to have the following ready:
- The name of the sweepstakes casino and the specific offer you're asking about
- Roughly when you saw the offer, since terms and coin amounts can change
- Whether your question is about eligibility, redemption limits, or something else
This lets us check current terms quickly rather than going back and forth over the basics.
A Note on Responsible Play
If gambling — including sweepstakes-style play with gold coins or sweeps coins — has started to feel less like entertainment and more like a source of stress, that's worth taking seriously. You can set deposit and time limits directly through most platforms' account settings, and national organizations offer confidential support if you need to talk to someone. Mentioning this in an email to us won't get you a clinical response, but we can point you toward resources appropriate to your state.
We appreciate you taking the time to read this far. Whether it's a correction, a question, or feedback on how we cover redemption speeds and bonus terms across sweepstakes casinos, we're glad to hear from you.